Return & Exchange Policy

We’re here to make sure you’re happy with your purchase. Please review the details of our return and exchange policy below.

Standard Returns & Exchanges

  • We accept returns and exchanges within 30 days of purchase.

  • Items must be in their original condition:

    • Tags still attached.

    • No visible signs of wear, damage, or use.

    • Returned in original product packaging.

  • Exchanges are eligible for the same product in a different size or for an equivalent item.

  • To start a return, click HERE.

Custom-Branded Items

  • Custom-branded products (e.g., items with Local Union logos or specific UA branding) are not eligible for standard returns or exchanges.

  • Returns for these items are only accepted in the case of:

    • Manufacturing defects (e.g., faulty stitching, material flaws).

    • Incorrect orders (e.g., wrong size, color, or logo applied by mistake).

Warranty & Guarantee

  • All products are backed by a product-lifetime guarantee for manufacturing defects and material failures.

  • For warranty claims, please contact us to initiate a repair or replacement request.

 

 

How to Start a Return or Exchange

  1. Access our Return Portal 

  2. Follow the steps to process your return or exchange.

  3. Pack the item securely and include all original packaging and tags.

Refund Details

  • Refunds will be issued to the original payment method.

  • Refund processing may take 3-5 business days after the product is received and inspected.

  • Shipping fees are non-refundable.

Additional Notes

  • If you believe you’ve received a defective item or your order was incorrect, please reach out to us immediately at:

    • Email: uastore@americanrootswear.com

    • Phone: 207-888-3991

Returns are processed through ReDo, ensuring a seamless and user-friendly experience for all UA members.